VSM View Service delivery - Four levels of recursion

VSM View Service delivery - Four levels of recursion

Process Deliver Consulting Services Process Deliver Consulting Services Process Identify Client Requirements Process Identify Client Requirements Process Produce pre-sales demo materials Process Design & Produce Custom Training Courses Process Deliver Training Process Build custom features Process Roll-Out Software Entity System 2 Entity System 2 Organization Professional Services Entity System 2 Entity System 2 Entity 5 Policies Entity 4 Horizon Scanning Entity 5 PSG Identity (System Statement) Entity 4 Consulting KB & Learning Events Process Establish "real" requirements Process Agree assignment-specific work plan Process Hand over artefacts Process Write any agreed documentation Process Produce work as agreed, modifying scope as necessary Process Review existing client work Process Present options from Knowledge Base Process Test work produced Entity 5 Identy & Mission Entity 4 Marketing Process Design, Build, & Release Software Process Identify Sales Opportunities Process Close Sales Process Develop an Ongoing Customer Relationship Process Create & Deliver Service-Based Solutions Entity System 2 Entity System 2 Entity Environment Entity Environment Entity Environment Entity Environment Entity System 2 Entity System 2 Entity 5 Modeling Style Entity 4 Modeling Trends, Case Studies & Examples Organization Consultant Entity Tool Activities & Techniques (see the Help File for low-level software modeling tasks) Organization Senior Management Entity A Bigger System View Deliver Consulting Services - IGOE Scope Process Provide support or identify someone who can Organization Product & Solutions Management

VSM View Service delivery - Four levels of recursion