Business Document Strategy & Policies

For example (hypothetically), this could be along lines of:

- Collaborative working embedded (e.g. Development, sales, Professional Services, and Tech Support all working together to achieve "excellent customer service" with a view to repeat business).

- Service ethic is expert, responsive, and client-oriented (e.g. Emphasize a "pull" model of consulting as proposed to "pushing" predefined solutions. This does not mean you do not use and re-use existing collateral and tools).

- Ensuring that all actors have access to a fit-for-purpose knowledge base (and that all actors are incentivised to contribute t this knowledge base as opposed to the opposite, which silo-based targets will inevitably encourage).

Define Strategy & Direction

• Category: Output
• VSM Role:
• Feedback Notes:
• Potential Issues:
• Evaluation:

Deliver Consulting Services

• Category: Resource
• VSM Role: System 5 - Identity
• Feedback Notes:
• Potential Issues:

  Not clearly defined or articulated or contradictory, especially in relationship to reality or to actual targets and reward systems.

• Evaluation: 1

Recruit Staff

• Category: Resource
• VSM Role:
• Feedback Notes:
• Potential Issues:
• Evaluation:

IGOE Scope Diagram Deliver Consulting Services

VSM View Deliver Consulting Services