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Description
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Before a consultant goes on site, it follows that the client has all the relevant software installed and properly licensed.
It is also necessary to agree how work will be done, e.g. using client workstations or using the consultant's own laptop. If the latter, it is important to agree how data will be transferred, e.g. memory stick, visitor Wi-Fi, or the need for recordable DVD or smartphone with sufficient data available.
Many different actors have an involvement in this, but ultimately it is for the Account Manager to ensure that this has all been set-up and agreed. |
| Processes (that produce or use this component) | Deliver Consulting Services
- Category: Resource
- VSM Role: System 2 - Co-ordination
- Feedback Notes:
Feedback any of the following issues:- Missing or unlicensed software- Poor performance (probably due to client infrastructure issues)
- Potential Issues:
Software is not installed, or certain features do not work (this might not be our fault, but unless it is resolved, the risk is the client will reject the software even before they have started using it).
More common is that the software is installed, but the licensing has not been sorted out. Even more of a problem is that licensing has been sorted out, but a consultant arrives and there is no license for them actually log-on. This should all be sorted out and agreed long before a consultant even arrives on site.
- Evaluation: 4
Install or Upgrade Software on Client Site
- Category: Output
- VSM Role:
- Feedback Notes:
- Potential Issues:
- Evaluation:
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