Knowledge Base Product Documentation

This includes the "standard" product documentation, e.g. Online Help, Release Notes, Known Issues, User Guides, Videos, etc.

Deliver Consulting Services

• Category: Resource
• VSM Role: System 2 - Co-ordination
• Feedback Notes:

  Inform Tech Comms of any errors or omissions in the product documentation.

• Potential Issues:

  New software is released - and installed on a client site - before the help is ready. Release notes are inadequate - especially when they try to put a "positive spin" on bugs and known issues. If a necessary, a non-sanitized version of the release notes should be made available.

• Evaluation: 4

Produce Technical Documentation

• Category: Output
• VSM Role:
• Feedback Notes:
• Potential Issues:
• Evaluation:

IGOE Scope Diagram Deliver Consulting Services

VSM View Deliver Consulting Services