| Processes (that produce or use this component) | Deliver Consulting Services
- Category: Input
- VSM Role: System 1 - Operations
- Feedback Notes:
Any feedback reports should always be sent to the sales person. In addition:
- Any client issues
- Product weaknesses
- Misleading information given to client (e.g. promises that the software can do things it cannot)
- Misleading information in the service request
- Potential Issues:
Service Request is vague, incomplete, inaccurate, or misrepresents the software capabilities, e.g.
- Does not specify what version of the software they are on
- Says client wants X (say, set up a process diagram template), when in fact X is only a minor component of the real requirement (say, set up a Process template, produce a set of diagrams, and simulate them)
- Uses jargon without any sense of work to be done (e.g. client wants a Process architecture in two days)
- Is misleading to client, e.g. set-up automated comparisons, complete with audit trail, between as-is and to-be models.
As suggested above, this can often lead to the client Requirements being completely unrealistic, suggesting failure, upstream, to manage expectations.
- Evaluation: 2
Identify Client Requirements
- Category: Output
- VSM Role:
- Feedback Notes:
- Potential Issues:
- Evaluation:
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