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Description
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To be effective it is essential that consultants, as essentially workers who generate and transfer knowledge, are provided with the time and motivation to develop their skills and knowledge.
This can range from formal training courses, to ad hoc webinars to attendance at conferences.
In addition, there should be internal group events, such as, for example "knowledge cafes". The idea of knowledge café comes from David Gurteen (see http://www.gurteen.com/gurteen/gurteen.nsf/id/kcafe). |
| Processes (that produce or use this component) | Deliver Consulting Services
- Category: Resource
- VSM Role: System 4 - Intelligence
- Feedback Notes:
Identify knowledge gaps arising out of assignment, e.g. methodologies, notation, concepts, and where those gaps can be bridged.
- Potential Issues:
Training and knowledge development is seen as a luxury rather than an essential investment.
- Evaluation: 1
Train & Develop Consulting Staff
- Category: Output
- VSM Role:
- Feedback Notes:
- Potential Issues:
- Evaluation:
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