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Description
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This means having someone in place who is able to do the specific assignment. There are two elements to this:
- Having the necessary skill set and knowledge to perform adequately in the role of a consultant
- Having the most appropriate skills and knowledge for a specific client and what they are trying to achieve
For example, assignments that require HTML coding, or data modeling, or simulation are unlikely to be within the skill set of every consultant and it might, therefore, be necessary to subcontract this out.
This means:
- The Professional Services Manager needs to be able to assign the most appropriate consultant for the specific task
- However, he or she is only able to do so if the Team contains a Team with enough breadth of skills (i.e. "variety")
- And that variety being available is itself dependent on reading the trends, i.e. appointing consultants with tomorrow's potential, not yesterday's requirements |
| Processes (that produce or use this component) | Deliver Consulting Services
- Category: Resource
- VSM Role: System 4 - Intelligence
- Feedback Notes:
There is no need to communicate with HR after every assignment. However, assignments should be monitored so that job requirements can be updated if the role is seen to be evolving. What might have been the ideal candidate five years ago might not be what is required now. These insights thus become an input into any competency models or recruitment guidelines that are maintained by HR.
- Potential Issues:
Recruitment of poor-fit staff - e.g. Going for the wrong skill-set or worse, misunderstanding the actual role, i.e. what the person-in-post has to actually do.
- Evaluation: 2
Recruit Staff
- Category: Output
- VSM Role:
- Feedback Notes:
- Potential Issues:
- Evaluation:
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