02 Example Output or Report Example Model - a Professional Services Group
What: Casewise Published Output Format/Type of resource: Web Pages
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02 Example Output or Report Example Model - a Professional Services Group
Description
This demo output focuses on a hypothetical Professional Services Group and the services it delivers. It looks at how this can be modeled and presented using various View or diagram types, e.g.
- A IGOE or scope diagram, used for assessing the rich set of interfaces with other activities or processes
- A Relationship Map, which is a variation of the previous view, but focuses on the various Actors or Stakeholders
- A standard Flow view
- A prototype "Viable Systems Model" view
- A "capability" report using Communicator for Word
In addition, I have situated the "Deliver Consulting Services" process (i.e. the system - or process - in focus) in an outline architecture. Or rather, there are two view of this architecture (which is based on my experience of seeing how organizations often model their processes):
- First a kind of "Reference" view, which essentially shows the hierarchical decomposition of activities. In some ways, this is like the APQC Process Classification Framework in that it is a set of activities that need to be performed, though it does not say how or in what order. Sometimes, this kind of view becomes a "Capability Architecture".
- The second is a attempt to capture a "true" process view, i.e. processes that are cross-functional and show how value is created. In some ways, this is a kind of value-chain architecture, which re-uses the activities modeled in the first view.
Activities (that are supported by this detailed Document)