BP Trends Article Building Metrics for a Process

BP Trends Article Building Metrics for a Process

Description

In their May Column, Alan Ramias and Cherie Wilkins began a series on process metrics. They cite some of the recurring problems and pitfalls they have encountered in working with clients, including: creating metrics that were unlinked to management of the business; creating disorganized piles of metrics instead of a logical set; measuring too much, too little, or the wrong things. In this Column, they address remedies for some of the most significant problems. They describe the guidelines they follow in creating process metrics and apply those guidelines using a tool for identifying the right process metrics.

Authors (for this Publication)

• Ramias, Alan
• Wilkins, Cherie

Publication Dates

• 2010 - 09

Domain Subject Areas (that this Publication elaborates)

• Measurement & Evaluation