IRMUK Article The Second Wave of Lean
IRMUK Article The Second Wave of Lean
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Organizations everywhere want to perform better! Increasing customer demands, regulation and pressure on costs make organizations strive to work smarter. And if it is about working smarter, Lean is often THE hype they jump on. Who can resist the Lean promises of lower costs and higher quality? So it’s logical that more and more organizations are starting Lean initiatives. And these are not only industry organizations; hospitals, financial service companies and government organizations are all starting their own Lean programs.
Unfortunately, starting up a Lean program is no guarantee of success.
See also section "Thinking in processes".
It turns out that many problems in organizations don’t have their source in process configuration or IT, but in the ‘surroundings’ of the process. If we really want to improve at the source of problems, we might need to discuss subjects like ‘organizational structure’, ‘business rules’ and ‘employee motivation’.
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