ISTC Article How work gets done

ISTC Article How work gets done

Description

This article was published in the ISTC (Institute of Science and Technical Communicators) journal, "The Communicator" in Autumn 2013. It describes the use of IGOE (Inputs, Guide, Outputs, Enablers) diagrams as a potential basis for business process "knowledge portals" - and how this presents extended opportunities for technical authors beyond the usual software user guides.

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