BP Trends Article Measuring Processes

BP Trends Article Measuring Processes

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Frequently, in these pages, our authors have confronted the fact that too many BPM initiatives do not deliver on promises made, and even if the promises are delivered, there is often no solid evidence that they have. Now, Roger tregear confronts the issue and proposes a solution. He argues that the discovery and use of effective process performance measures can be designed, implemented and maintained to deliver significant benefits for strategic and operational management. His argument is convincing and is based on his long experience as a BPM consultant. Read his Column and let us know your reaction.

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