BP Trends Article Increasing Employee Engagement in Process: The Case for Crowdsourcing

BP Trends Article Increasing Employee Engagement in Process: The Case for Crowdsourcing

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Many organizations struggle with establishing a culture of continuous improvement. Employees are disengaged and resist the traditional checklist approach to identifying improvement areas. As practitioners of benchmarking and purveyors of best practices, we all know one way to move past a difficult problem is to look externally for answers.

Based on APQC's recent research report on continuous improvements, Crowdsourcing for Process Improvement, business excellence and process management departments can leverage open innovation tactics like crowdsourcing to engage employees and tap into ideas for process innovations or improvements

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