BP Trends Article The Two Performers: People and Technology

BP Trends Article The Two Performers: People and Technology

Description

Alan Ramias and Cherie Wilkins believe that to be in the business of improving processes requires that we must also be in the business of engineering performer systems to deliver results. In order to effectively diagnose an organization’s processs performance design and implement change, and manage process performance, we need to understand and engineer the performance of both People and Technology systems. In their initial collaboration, the authors have provided a valuable “how to” approach to analyzing and managing your organization’s two performers.

Authors (for this Publication)

• Ramias, Alan
• Wilkins, Cherie

Publication Dates

• 2009 - 04

Domain Subject Areas (that this Publication elaborates)

• Human Performance Technology