BP Trends Article Using ROI to Measure the Results of Business Process Improvement Initiatives

BP Trends Article Using ROI to Measure the Results of Business Process Improvement Initiatives

Description

Given today’s economic environment, there’s little need to emphasize the importance of return on investment. But when and how to use ROI analysis to prove the benefits of a proposed business process initiative is an issue Gina Westcott considers in this compelling Article. Not all initiatives are equal, and the author provides guidelines for selecting the ones that offer the best opportunity for significant impact across the organization. Additionally, she offers a step-by-step method for calculating ROI. This is a must read and a valuable resource for all BPM professionals.

Authors (for this Publication)

• Westcott, Gina

Publication Dates

• 2008 - 10

Domain Subject Areas (that this Publication elaborates)

• Justification of BPM (Business Case & ROI)
• Measurement & Evaluation