In their May Column, Alan Ramias and Cherie Wilkins began a series on process metrics. They cite some of the recurring problems and pitfalls they have encountered in working with clients, including: creating metrics that were unlinked to management of the business; creating disorganized piles of metrics instead of a logical set; measuring too much, too little, or the wrong things. In this Column, they address remedies for some of the most significant problems. They describe the guidelines they follow in creating process metrics and apply those guidelines using a tool for identifying the right process metrics.
Created from the Casewise Model 00 - Kybernetica Model on 31/07/2016 at 20:01