Alan Ramias and Paul Fjeista continue their series on the behavioral side of BPM and Process Improvement. In this Column, they highlight specific places where typical Define, Measure, Analyze, Improve and Control (DMAIC) projects could be modified or supplemented to identify and address behavioral matters.
Created from the Casewise Model 00 - Kybernetica Model on 31/07/2016 at 20:01