Improvement practitioners (in which we would include BPM, Lean Six Sigma, IT, OD, OCM and any other disciplines that engage in the design or implementation of performance solutions for organizations) are equipped like line technicians for power companies. They wear figurative utility belts bristling with tools and supplies, they are adept at running up poles and connecting wires. They are tool-savvy and tool-adept. But they are not necessarily good at dealing with the so-called soft stuff: the behavioral aspects of improving organizations. But without solutions for the human side of change, well-intended transformations get derailed and good solutions tend not to take hold or be sustained.
Created from the Casewise Model 00 - Kybernetica Model on 31/07/2016 at 20:01