IT management is strongly influenced by the major process frameworks ITIL®, COBIT®, and CMMI®.1 However, these frameworks are inconsistent with important tenets of Business Process Management thinking. Examples of this inconsistency are provided, including an analysis of ITIL®’s Value Network advocacy. Implications and consequences and an alternate approach are discussed.
Created from the Casewise Model 00 - Kybernetica Model on 31/07/2016 at 20:01