Authors: Ramias, Alan & Rummler, Geary
Publication Details: BP Trends, January 2009
Publication Type: Article
URL: <a href="http://www.bptrends.com/publicationfiles/01-09-COL-ProcessImprovement--Framework%20for%20EA%2C%20part%203-Ramias.doc--final.pdf" target="_blank" >http://www.bptrends.com/publicationfiles/01-09-COL-ProcessImprovement--Framework%20for%20EA%2C%20part%203-Ramias.doc--final.pdf</a>