Authors: Harmon, Paul
Publication Details: BP Trends, July 2011
Publication Type: Article
URL: <a href="http://www.bptrends.com/publicationfiles/07-12-2011-ADV-CAPABILITIES%20AND%20PROCESSES-HARMON.pdf" target="_blank" >http://www.bptrends.com/publicationfiles/07-12-2011-ADV-CAPABILITIES%20AND%20PROCESSES-HARMON.pdf</a>