Publication: From Process Analysis to Employee Job Aids

Model Reference
  • Description
  • Diagram Context
    • A specific approach that Chevron developed to transition from running process improvement projects to supporting day-to-day employee performance, with on-line job aids. <br/>Includes a description of Nimbus's "storyboard" feature.<br/>Also contains good explanation of why training is ineffective.<br/>

      Authors:  Boots, Jim & Harmon, Paul

      Publication Details:  BP Trends, September 2009

      Publication Type:  Article

      URL:  <a href="http://www.bptrends.com/publicationfiles/12-09-ART-From%20Process%20Analysis%20to%20Job%20Aids-Boots%20%26%20Harmon.doc-_2_.pdf" target="_blank" >http://www.bptrends.com/publicationfiles/12-09-ART-From%20Process%20Analysis%20to%20Job%20Aids-Boots%20%26%20Harmon.doc-_2_.pdf</a>

      isFinalSpecialization: 0