Publication: If you are not Modeling Data how do you know your Processes Work?

The rise of the services industry and the impact of IT on all businesses have resulted in a process environment where most processes focus on how people and systems manipulate data, rather than on physical tasks in a manufacturing process. In this Column, Rob Davis argues that, in this challenging environment, modeling data is absolutely essential to ensuring that processes are operating at optimal performance levels. Rob offers some interesting examples of how to do this.<br/>