Publication: SIPOC for Service: Is It Enough?

SIPOC is an acronym for Supplier, Input, Process, Output, and Customer.  The concept has been made popular by the Supply Chain process groups and Six Sigma.  It was designed specifically for manufacturing organizations.  Today, many service organizations are using (or attempting to use) this approach for defining and documenting service processes.  It's important to understand whether it's an adequate process modeling notation for service processes.<br/>