Publication: Thinking Processes, Capabilities and Services What’s in a Word?

Howard Smith opens his Article with the statements, Everything is process. Everything else is just the name of a specific process design.<br/>"My conclusion from both theory and practice is that all work that can be understood and improved is process work. All capabilities are processes. All services are processes. All other names we use are simply pointers to specific kinds of processes. We can look under such names and reveal the process beneath. "<br/>